1. Current pre-launch status
The first five distinct resources each calendar month are currently available without an account or card. Paid checkout remains disabled until LemonSnap is live and its production domain, payment settings, notices, and customer-support process are verified. No subscription charge can be created through the pre-launch website.
2. Founding Teacher plan
When launched, the Founding Teacher plan will be offered at the price and billing interval shown immediately before checkout. Prices are displayed in Canadian dollars unless stated otherwise. Applicable taxes will be shown or charged as required. Checkout will provide a clear description of the plan, total price, renewal frequency, payment method, cancellation route, and links to the governing terms before acceptance.
3. Renewal and authorization
A monthly subscription renews automatically each month until cancelled. By completing checkout, you authorize Stripe to charge the payment method for the disclosed recurring amount and applicable taxes. A price change will apply only after reasonable advance notice and as permitted by law; if you do not agree, you may cancel before the new price takes effect.
4. Cancellation
You may cancel a teacher subscription at any time through the Stripe billing portal or by contacting us. Unless law requires otherwise, cancellation stops future renewal and paid access continues through the end of the already-paid billing period. There is no cancellation fee. Deleting an account without cancelling an active subscription may not by itself stop billing, so use the billing portal or ask us to confirm cancellation.
5. Refunds and billing errors
Because digital access is available immediately, routine partial-month or unused-time refunds are not automatic. We will correct duplicate charges, charges made after a confirmed cancellation, charges caused by a LemonSnap billing error, and other amounts that applicable law requires us to refund. For another problem, contact us within 30 days of the charge with the date, amount, and account email; we will review the circumstances fairly. Nothing here limits a non-waivable statutory cancellation, chargeback, or refund right.
6. Failed payments
If a payment fails, Stripe may retry it and request an updated payment method. Paid access may be limited or returned to the free level after reasonable notice. We do not charge a LemonSnap late fee. A bank or card issuer may impose its own fee under its agreement with you.
7. School and board plans
School and board access uses custom pricing and a written order or agreement identifying licensed users or sites, term, invoicing, payment schedule, renewal, cancellation, support, and any procurement requirements. If that signed agreement conflicts with this page, the signed agreement controls for the organization.
8. Receipts and records
Stripe will provide the checkout confirmation and payment receipts. Keep them with these terms for your records. The billing portal will provide invoices, payment-method controls, and cancellation once checkout is live.
9. Help
Email Lemon.snap.info@gmail.com with the subject “Billing help.” Do not send card numbers or banking credentials by email.